Contact Us

Contact Us

Main Office

Business Hours: Monday - Friday, 8:00AM - 4:00PM

1100 Ward Avenue
Honolulu, Hawaii 96814

We are closed on the following holidays (2015 schedule):
  • New Year's Day (Thursday, 1/1) & Day After New Year's Day (Friday, 1/2)
  • President's Day (Monday, 2/16)
  • Memorial Day (Monday, 5/25)
  • Independence Day (7/3)
  • Labor Day (Monday, 9/7)
  • Thanksgiving Day (Thursday, 11/26) & Day After Thanksgiving Day (Friday, 11/27)
  • Christmas Day (Friday, 12/25)

Mail

P.O. Box 2866
Honolulu, Hawaii 96803

Phone

Call Center Phone Hours:  Monday - Friday, 8:00AM - 5:00PM
  • Main line:  (808) 527-7777
  • Toll-free: (800) 272-5202
  • For a free auto insurance quote: (808) 527-7722
  • After hours, weekends and holidays (for claims and all other calls): (808) 527-7777
  • Human Resources: (808) 527-7498

Email

To Pay Your Bill and for Billing Related Inquiries

Please have your policy number ready, as well as your Visa or MasterCard information if you are calling to pay your bill for your Personal Lines policy.

  • (808) 527-7313
  • Toll-free: (800) 272-5202

To Report a Claim

  • Claims service:  (808) 527-7711
  • Toll-free:  (800) 272-5202
  • Fax:  (808) 545-3120
  • E-mail:  claimsreportsdesk@ficoh.com (Important Note:  Do not include personal and sensitive information on e-mails such as social security number, date of birth, health information, etc.)

To Change Your Personal Policies

Phone Hours:  Monday - Friday, 8:00 AM - 4:00 PM
  • Customer Service:  (808) 527-7345
Main Line:
527-7777
Personal Auto
 
Oahu:
527-7722
Neighbor Islands:
800-272-5202

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