Contact Us
Main Office
Business Hours: Monday - Friday, 8:00AM - 4:00PM
1100 Ward Avenue
Honolulu, Hawaii 96814
P.O. Box 2866
Honolulu, Hawaii 96803
Phone
Call Center Phone Hours: Monday - Friday, 8:00AM - 5:00PM- Main line: (808) 527-7777
- Toll-free: (800) 272-5202
- For a free auto insurance quote: (808) 527-7722
- After hours, weekends and holidays (for claims and all other calls): (808) 527-7777
- Human Resources: (808) 527-7498
- Billing related inquiries: directbilling@ficoh.com
- All other inquiries: contact@ficoh.com
To Pay Your Bill and for Billing Related Inquiries
- Budget billed policies: (808) 527-7333
- Direct billed policies or payment via credit card for Personal Lines policies: (808) 527-7313
- Credit and collection questions: (808) 527-7302
- Toll-free: (800) 272-5202
To Report a Claim
- Claims service: (808) 527-7711
- Toll-free: (800) 272-5202
- Fax: (808) 545-3120
To Change Your Auto Policy
- Customer service: (808) 527-7345
