Customer Service

Customer Service

First Insurance Company of Hawaii (FICOH) has earned a reputation for delivering fast, friendly and efficient customer service over its 100-plus years of serving local residents and businesses.

There for our customers when they need us most, FICOH's local claims service is consistently rated "satisfactory" or "very satisfactory" by over 97% of our customers.

With the largest Risk and Safety Management department in the state, our consultants provide superior service in helping businesses create safer, more loss-resistant operations.

FICOH has been named one of the nation's top 50 property and casualty insurance companies by The Ward Group for our financial stability and customer service excellence every year since 2009.  Our financial strength, rated "A+ (Superior)" by A.M. Best, demonstrates to all our customers they've placed their trust in a dependable and long-term company.

Main Line:
Personal Auto
Neighbor Islands:

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